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Whitesmile Terms and Conditions of Use
Whitesmile is an Australian registered company. Our registered
address is 23 Milton Parade, Malvern VIC 3144. Whitesmile's terms
and conditions are outlined below. If you do not agree to any of
the terms and conditions please do not purchase from this
website.The terms and conditions maybe changed by Whitesmile
without notice at any time. It is your responsibility to check the
terms and conditions each time you visit the website. We do
not share your personal information. We occasionally send out
promotional e-mails to customers that have ordered from our site.
If you do not wish to receive these promotional e-mails please
notify us at info@whitesmile.com.au
Pricing & Availability Policy
Price and availability of products on the website are subject to
change. If products are not available or prices have changed from
the listed price on the internet Whitesmile will contact you
immediately via e-mail and notify you of the change. Product
packaging is also subject to change without notice. All prices
listed on the website are exclusive of shipping charges.
Payment Methods
Whitesmile credit card payments are made through a secure
server. You will be required to fill in your shipping details and
credit card details at checkout for the order to be processed. We
accept VISA, MASTERCARD, CHEQUE, MONEY ORDER and DIRECT
BANK DEPOSIT (Electronic Funds Transfer). For Cheque and Money
Order payments please fill in correct details at checkout and send
Cheque / Money Order payable to:
Whitesmile Pty Ltd
Address: 23 Milton Parade. Malvern. VIC 3144.
We appreciate prompt payment. If Cheque or Money Order has not
been received within 5 business working days a reminder e-mail will
be sent for payment. Once personal cheques are banked and cleared
you will be notified and the goods will be dispatched. This can
take up to 5 business working days.
For Direct Bank Deposit - Once we receive your order our
accounts department will e-mail you the Whitesmile direct deposit
details and your reference number.
Shipping & Handling Policy
Handling Times- Orders are processed and shipped as soon
as possible. Most orders will be processed on the same day or the
next business day. Orders are dispatched from our warehouse Mon-
Saturdays. Any order received after Saturday Midday will be shipped
the following Monday.
Shipping - Prices are subject to change. As of October
2008 all items ordered within Australia are shipped via Australia
Post Parcel Postage. Shipping within Australia is a flat rate of
$7.50. Shipping time can vary and normally takes between 2-4
business working days. If you are in country areas shipping time
can take up to 7 business working days. If you would like to
register post your item, please e-mail us directly after you have
placed your order- A Fee of $2.70 applies to register post items.
For New Zealand shipping time takes between 3-7 business working
days and all Other International orders shipping can take between
7-14 business working days. Orders are sent via air mail.
Whitesmile is not responsible for any extra taxes or customs fees
that you may apply to international orders.
Please make sure your shipping address is correct. Whitesmile
takes no responsibility for lost goods or non received items due to
incorrect address or insufficient address details that have been
supplied. It is your responsibility to make sure the details you
enter are correct. If you have made a mistake, please e-mail us
immediately at info@whitesmile.com.au
Returns Policy
Whitesmile only offers a return policy on faulty goods providing
the item is returned in it's original box with all original
instructional material and accessories. You will be responsible for
return freight charges. We do not accept " I don't like it" or "it
doesn't seem to work" returns.
Faulty products include leaking bottles or toothpaste tubes,
leaking whitening pens, whitening syringes that are leaking,
damaged, dried up, missing tips or not functioning properly. Thermo
forming guards that have been damaged in transit or unusable- to be
returned unused.
We offer a 14 day return exchange for all defective products.
You must contact us at info@whitesmile.com.au as soon as you
discover the goods are faulty and we will issue you a return number
to send back with your item. You are responsible for the freight
costs in returning your item. A new item will then be posted out or
a full refund provided.
General Product Disclaimer
Information on the Whitesmile website is for educational
purposes only. It may not be reproduced or copied without prior
consent.
If you are allergic to any ingredients please check with us
before purchasing or do not order the product.
If you are pregnant or lactating please seek the advice of a
health professional before using any products.
Pregnant or Lactating mothers should not use whitening
products.
Whitesmile is not the manufacturer of the products sold on the
website. We are a reseller. We do not guarantee or warranty
products.
Whitesmile will not be liable for any side effects, changes or
damage to teeth or gums or oral tissue during any treatment.
Whitening Product Disclaimer
Whitesmile does not guarantee tooth whitening results.
Everyone's teeth whiten differently and at different speeds, a
small percentage of some teeth just don't whiten at all.
It is important to know that whitening products only whiten
enamel. Whitening products do not whiten caps, fillings,
veneers, crowns or dentures. If you do have any of these on
the front teeth you may need to have them replaced by your regular
dentist after your whitening treatment is complete so they can
match the colour to your newly whitened teeth. Replacements
should be made at least 5-7 days after whitening is complete.
Whitening does regress (fade) over time, it all depends on your
lifestyle. If you smoke, drink lots of red wine, tea, coffee or
have lots of staining foods your whiteness will regress a lot
quicker than normal. To keep your teeth bright and white all the
time Whitesmile recommend using one of our maintenance
products such as the Zoom! Whitening pens or Whitening Toothpastes
or your trays and gels every three to six months for one or two
applications to remove any stain which has built up on your teeth
after you have whitened them.
If you currently have chalky teeth, white spots on your teeth or
have fluorosis the teeth affected will appear whiter
initially and may fade over time,they can appear whiter or have no
change at all.You will never be able to bleach these spots or
lesions out. It is advisable to consult your dentist for whitening
treatment if you have any of these conditions.
You are over the age of 16 years and have full dentition (no
baby teeth left).
Do not use whitening products if you have sensitive teeth,
periodontal disease, loose or decayed teeth, exposed roots or
cracked teeth.
Do not use whitening products if your gums or teeth are
NOT in a healthy condition.
Do not not use whitening products if you are pregnant or
lactating.
Do not use any products if you are allergic to any of the
ingredients. If you are unsure please e-mail us at
info@whitesmile.com.au and we can check the ingredient list for
you.
You acknowledge that by purchasing whitening products online
they are not being prescribed by a dentist and you have read our
full terms and conditions, frequently asked questions pages and
understand the possible side effects.
Do not use these products if your are diabetic, have a heart
condition or if you are undergoing chemo / radiotherapy.
You will carefully read our directions for use and will follow
instructions for use.
You understand that you will be moulding the custom thermo
forming trays yourself in hot water. You are responsible for the
fit of these trays. Whitesmile are not responsible for bad fitting
trays. If your trays do not fit properly simply re mould them in
hot water.
You will consult with your dentist if you experience any
problems whilst using whitening products.
Whitesmile does not guarantee whitening results or guarantee
against tooth sensitivity or any other possible side effects.
By ordering any of our products online you
understand all of the terms and conditions above.
The Whitesmile terms and conditions were last
altered Dec 2008
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